Hello, I'm Sanjay.
I'm Freelancer
About Me
My journey into the world of data began with a powerful conviction: the belief that insights derived from data can fundamentally transform understanding and drive impactful solutions. As I pursued my MSc in Data Science at Ulster University, I became fascinated by how machine learning, statistical modeling, and robust data visualization could reveal patterns and unlock new possibilities.
During my academic endeavors, I led a significant project, "An Influential Stock Market Paradigm based on LSTM Modeling and Sequencing." Here, I applied LSTM models to analyze stock market time-series data, predicting new attributes and rigorously evaluating results using Google Colab and Python. This experience honed my coding skills and solidified my practical understanding of data analysis, machine learning libraries, databases, and SQL, complemented by front-end knowledge in JavaScript, HTML5, and CSS3.
Currently, as an IT Support Engineer, I leverage my analytical mindset daily to solve real-world problems. This role provides invaluable hands-on experience in understanding complex systems and troubleshooting technical challenges, reinforcing the importance of data-driven problem-solving. My background in data science enables me to approach IT issues with a systematic perspective, always seeking not just to fix, but to understand underlying patterns and improve processes.
Outside of Professional Pursuits
Football has been a significant part of my life, having played at both state and district levels in India for over a decade and serving as captain of my University College team, which taught me invaluable lessons about leadership and resilience. Beyond the pitch, I find joy in traveling, socializing, and embracing new adventures. I am eager to combine my strong foundation in data science with practical IT expertise to drive innovation and create real impact.
Skills
Resume
An IT Support Engineer with over 5 years of experience, I specialize in digital transformation, cloud security, and identity management for public sector clients. I have a proven ability to lead cloud adoption initiatives , manage endpoint compliance with Intune and Azure AD , and support large-scale user migrations. My hands-on cloud skills are demonstrated by personal projects on GitHub, such as a GCP application migration using Docker and IAM, and are backed by certifications including Google Cloud Digital Leader and Google IT Support Professional. I am seeking to transition into a cloud-facing customer engineering role, leveraging my technical background and stakeholder experience to support cloud-native architecture and access governance.
Certifications
My certifications represent a journey of continuous learning and a deliberate career pivot from foundational development and IT support toward specialized cloud technologies. The recent focus on the Google Cloud, Workspace, and IT Support stack demonstrates my commitment to mastering the Google ecosystem, which is central to my goal of moving into a customer-facing cloud engineering role. This diverse skill set, validated by industry credentials, equips me with a comprehensive understanding of both legacy systems and modern cloud architecture, enabling me to effectively support clients through their digital transformation.
- Google IT Support Professional Certificate
- Google Workspace Admin Fundamentals
- Google Cloud Digital Leader
- Foundations Of Project Management
Education
Msc & Data Science
2021 - 2022
Ulster University, Belfast, Northern Ireland
Relevant Coursework: Big data, Machine Learning, Data Validation and Visualisation, Data Science Foundation, Business Intelligence & Statistical Modelling.
Bachelor of Engineering & Computer Science
2012 - 2016
Anna University, Tamil Nadu, India
Relevant Coursework: Project Management- Software Development Lifecycle (SDLC), Management Information Systems, Software Architecture.
Professional Experience
IT Support Engineer
2022 - Present
Shared Technology Services, London, United Kingdom
- Supported and coordinated large-scale digital transformation initiatives across four London councils, including the migration of 3,000+ users to cloud productivity platforms and the deployment of 4,000 Windows 11 laptops.
- Acted as the primary contact for de-escalating user concerns, successfully managing sensitive communications and maintaining an estimated 95% positive user satisfaction rate.
- Mentored junior technicians on shared service protocols, improving their ticket resolution efficiency for council-related issues by an estimated 15%.
- Acted as a project lead for key initiatives: attended stakeholder meetings, deployed field engineers, tracked risks, and ensured secure project delivery aligned with organizational goals and compliance standards.
Freelance PHP Developer
2018 - 2020
Microcosm Integrated Solutions , Bangalore, India
- Provided L2 technical support to 500 users, resolving access and connectivity issues and achieving a 15% improvement in average ticket resolution time.
- Developed internal documentation for incident resolution that was adopted by the support team and led to a 25% reduction in escalations for common issues.
- Acted as the primary contact for de-escalating user concerns, successfully managing sensitive communications and maintaining an estimated 95% positive user satisfaction rate.
For the full version of my resume, please click below.
View Full ResumePortfolio
I believe the best way to develop and demonstrate new skills is through hands-on application. This section highlights key projects where I have translated theoretical knowledge into practical, real-world solutions.
- All
- Security
- Administration
- Infrastructure
- Operations
Certifications
Google IT Support Professional
This certification from Google via Coursera strengthened my skills in troubleshooting, networking, OS, system administration, and IT support with hands-on, real-world technical training.
Google Cloud Digital Leader
This certification from Google via Coursera demonstrates foundational knowledge of cloud technologies, GCP services, and digital transformation to support informed business and technical decisions.
Workspace Admin Fundamentals
This certification from Google via Coursera covered Workspace Admin fundamentals, including user management, organizational units, security settings, group policies, and best practices for cloud collaboration.
Foundations of Project Management
This certification from Google via Coursera introduced core project management concepts, including project lifecycles, stakeholder communication, risk management, and tools to effectively lead successful projects.
My Journey
Beyond the desk: Documenting my journey through tech talks, training sessions, community events, and professional milestones
Let’s Connect!
I would love to connect with like minded individuals and dive deeper into cloud infrastructure and technical support
Address
London,United Kingdom
Call
+44 7880490948
sacsanjay@gmail.com